Return Policy
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 7 Day Returns guarantee for orders which did not personalized and the products which in bad quality or damage in the process of shipping. Buy with confidence and enjoy a great shopping experience!
Non-Returnable Items
We will not accept returns in the following conditions:
1. Washed, worn, used or misused items.
2. Custom or made-to-order items can only be returned or exchanged if only it is defective or incorrect item.
No-Refund Condition
1. For you left the wrong customized information and address,we will provide you with a 30% discount code, please contact our customer service to get a discount code.
2. For orders canceled 24 hours after purchase and not shipped, we will provide a partial refund after charging a 30% cancellation fee.
3. Orders can be refunded within 7 days of receipt . Note that overdue requests may not be accepted.
4.Within 7 days of receiving the goods, it is our product processing error and the wrong goods are normally processed for refund, and no refund will be given for more than 7 days.
Returns Process & Time-Frame
1. Please contact our customer service and indicate the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please pack up the item(s) to be returned with the original packing..
3. Add your order number inside the parcel. (Simply go to My Account, click your Order History, select the right order number, and write it down or print it out)
4. Drop off your package at the local post office. Take down the return tracking number and send it to our service team.
Please allow 10 to 15 business days for return package in transit, plus an additional 5 business days for us to process your return parcel arrived at our Fulfillment Center. We'll email you once we process your return or exchange. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
Please leave your detailed address when placing your order, to ensure that your address is available for logistics. Thanks for your cooperation
If the logistics can be queried to the destination country, however because your address is not detailed, your goods be returned to us, this should be regarded as the customer responsibility, we can only offer partial refund, the refund rate is 50%.
The logistics display that the item has been delivered to its place, however, the customer did not receive it. We suggest that you can contact the local post office . If still no result, we can only offer partial refund, the refund rate is 30%.
Return Shipping Costs & Address
We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse.
1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Order Cancellation
Orders cancelled within 24 hours from the time of the payment made will be refunded in full amount. For orders need to be cancelled after 24 hours of your payment time and we haven't shipped , we have to deduct 30% from your payment amount as cancellation fee.
We will Not accept order cancellation request once the order has been shipped. There is no need to request to cancel the order if you just want to change colors or sizes in the order.To cancel your order, please send us an email at support@personallucky.com